Privacy Policy
Effective Date: 06/02/2025
1. Introduction
Safrix.com (“Safrix,” “we,” “our,” or “us”) respects your right to privacy and is committed to safeguarding the personal information of our customers, website visitors, and stakeholders. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Examples include (but are not limited to) your name, email address, postal address, phone number, identification number, and information relating to your use of our website or services.
1.4 Contact Information
For any questions regarding this Privacy Policy or our privacy practices, you may contact us at:
- Email: josh@safrix.com
2. Personal Information We Collect
We may collect personal information in various ways, including:
- Information You Provide Directly
- Contact Details: Such as your name, email address, phone number, and mailing address.
- Account & Payment Data: If you purchase a service or subscription, we may collect billing details or credit card information (though these may be processed by a secure third-party payment gateway).
- Feedback & Correspondence: Responses to surveys, promotions, or when you contact customer support.
- Business Information: If you engage us for cybersecurity services, we may collect details about your organization’s systems or infrastructure necessary to provide our services.
- Information Collected Automatically
- Technical Data: IP address, browser type, device information, operating system, geolocation data, and referring URLs.
- Cookies & Tracking: We use cookies, tags, pixels, and other tracking technologies to analyze site usage, improve user experiences, and facilitate targeted advertising (where applicable).
- Information from Third Parties
- We may receive personal information about you from third parties (e.g., partners, referrals, publicly available sources). If so, we handle it per this Privacy Policy.
3. How We Use Your Information
- Direct Interactions
- Online Forms: Through registration, service inquiries, or subscription requests on our website.
- Email/Phone: If you contact us by phone, email, or live chat.
- Automated Technologies
- Website Analytics: Our site may use analytics tools (e.g., Google Analytics, LinkedIn Pixel, etc.) to gather usage patterns.
- Consent
- By providing personal information to us (through direct submission or by using our services), you consent to our collection, use, disclosure, and storage of that information in accordance with this Privacy Policy and applicable laws.
4. Why We Collect and Use Your Personal Information
Safrix collects and uses personal information for purposes including (but not limited to):
- Providing Services: To create and manage your account, deliver our cybersecurity or consulting services, and support your use of our platform.
- Service Improvements: To research, develop, and improve our products, website, and user experiences.
- Marketing & Communications: To inform you about new products, special offers, or changes in our services, where you have consented to receive such information.
- Compliance & Legal: To comply with legal obligations or respond to lawful requests by government authorities.
- Protection & Safety: To protect our business, customers, or the public from security threats, fraud, or other unlawful activities.
If you choose not to provide certain personal information, we may not be able to provide you with our services, or you may be unable to fully access our website features.
5. Disclosure of Your Personal Information
- Service Providers & Contractors
We may disclose your personal information to trusted third parties who assist us in operating our website, conducting our business, or providing services to you. These third parties are contractually required to handle your data securely and only for the purposes we specify. - Group Entities & Affiliates
If our business structure changes due to a merger, acquisition, or sale, your personal information may be transferred to the new entity under the same or similar privacy protections. - Legal Obligations
We may disclose your information to comply with applicable laws, legal processes, or court orders and to protect our rights, property, or safety and that of our customers or the public.
6. International Data Transfers
- Overseas Hosting & Providers
We may store or process your information in data centers or with service providers located in countries outside of Australia (e.g., the United States). When transferring data internationally, we take steps to ensure it is protected by appropriate safeguards, such as contractual clauses or binding corporate rules in line with GDPR requirements (if relevant). - EU Residents
For users in the EU, we will only transfer your personal information to jurisdictions that offer adequate levels of data protection, or as otherwise permitted by GDPR (e.g., standard contractual clauses).
7. Data Security
- Security Measures
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction, including:- Encryption of data in transit (HTTPS/SSL).
- Restricted Access: Staff and contractors only access data on a need-to-know basis.
- Regular Audits: We periodically review our systems to mitigate new security risks.
- No Absolute Guarantee
While we strive to protect your data, no electronic transmission or storage method is 100% secure. You provide your personal information at your own risk.
8. Retention of Personal Information
We only retain your personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When your information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.
9. Notifiable Data Breaches
In the event of a data breach that is likely to result in serious harm, we will promptly notify:
- Affected Individuals, where feasible.
- The Office of the Australian Information Commissioner (OAIC), in accordance with the Notifiable Data Breaches scheme.
10. Access, Correction & Complaints
- Access & Correction
You may request access to personal information we hold about you. We will provide it subject to any lawful exceptions. If the information is inaccurate, incomplete, or out-of-date, please let us know, and we will endeavor to correct it promptly. - Complaints
If you have any concerns or complaints regarding how we handle your personal information, please contact us at josh@safrix.com. We take all complaints seriously and will respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to the OAIC (www.oaic.gov.au).
11. Cookies & Third-Party Links
- Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:- Recognize your device and browser.
- Customize user experiences.
- Analyze site traffic and measure ad effectiveness.
- You can manage or disable cookies in your browser settings, but this may limit certain features of our website.
- Third-Party Links
Our website may contain links to external sites not controlled by Safrix. We are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy statements of any linked sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will take effect upon posting to our website. We encourage you to review this page periodically to stay informed about how we handle personal information.
13. Contact Us
If you have any questions, feedback, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
- Email: josh@safrix.com
We value your privacy and appreciate your trust in Safrix.com.